Customers
Payment Information
There are multiple payment and invoicing options when shipping with CSX. Choose the one that’s right for you.
Choose how you’d like to receive your invoice.
Use ShipCSX Account Invoices to select invoices you wish to dispute, enter in a dispute reason and comment, and submit your dispute.
Demurrage is a charge assessed by railroads for the extended use of rail cars by shippers or receivers of freight beyond a specified free time. Demurrage ensures that cars are loaded or unloaded quickly so that they can be made available for the next shipment and that track can remain fluid to handle traffic.
ePay Debit/Auto (CSX-scheduled payments)
You control the amount to be debited; CSX sets the payment date.
No finance charges are incurred with the auto debit process.
ePay Debit/Manual (customer-scheduled payments)
You control the amount to be debited and the payment date.
Use ShipCSX Account Invoices to:
Finance charges can be incurred if payments are scheduled outside of credit terms.
ePay Credit (customer-scheduled payments)
You control the payment amount and date.
Use ShipCSX Account Invoices to:
Cash application can be significantly improved with this process.
To use ShipCSX Account Invoices and ePay, call 1-877-ShipCSX (1-877-744-7279), option 2-1-5.
ACH Credit/EDI 820 (Electronic Funds Transfer)
Cash application can be significantly improved with this process.
CSX requires a standard format that can be customized to fit your needs.
To initiate an EFT agreement, contact the Credit Administration department at [email protected].
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