Customers
Contact Us
Railroad Emergencies - 1-800-232-0144
New Customers
If you have questions about whether shipping by rail is right for you, contact our Merchandise Sales Department at [email protected].
Problem With a Shipment?
See how to inquire about shipment problem.
Can't find what you need? Contact us via the phone tree.
1-877-ShipCSX (1-877-744-7279) Phone Tree
| Prompt | Additional Prompt | Option |
|---|---|---|
| 1 | Report a railroad emergency to railroad police | |
| 2 | Customer Solutions | |
| 1 | Railcar Customer Assistance | |
| 1 | Regional Sales | |
| 3 | Touch Trace automated tracing system | |
| 5 | Customer Solutions and ShipCSX | |
| 6 | Employee of another railroad with EDI transmission or interchange request | |
| 7 | Update destination or consignee of an enroute shipment | |
| 8 | Freight claims - report damage or loss | |
| 0 | Repeat options | |
| # | Return to previous menu | |
| 2 | Intermodal Customer Assistance | |
| 2 | Customer Solutions and ShipCSX assistance | |
| 0 | Repeat options | |
| # | Return to previous menu | |
| 3 | TRANSFLO | |
| 4 | RailPlus |