CSX Customer Advisory: Berkley Bridge Repair and CSX Rerouting Update

June 21, 2024

CSX remains actively engaged with local authorities concerning the Berkley Bridge incident in Norfolk, Virginia. Repairs to the bridge are currently expected to take about a month to complete. During this period, CSX will continue its reroute plan to ensure safe, efficient, and reliable service.

We remain committed to minimizing service disruptions and maintaining fluid rail traffic while local authorities work on bridge repairs. We appreciate your ongoing patience and understanding during this time.

CSX is dedicated to keeping you informed and will provide further updates as more information becomes available.

Our Customer Solutions team is available to provide specific details and answer any questions related to shipments. You can reach them at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, select 2 from the sub-menu and then 2, 2 to converse with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.