CSX Customer Advisory: LaFollette, TN, Derailment May Cause Delays

May 25, 2024

Please be advised that CSX is temporarily rerouting trains following an 11-car derailment today in LaFollette, Tennessee.

Safety is the most urgent priority of the CSX team, and we are thoroughly evaluating this incident to identify the cause of this event. There were no injuries as a result of this event, and we have confirmed there is no danger to the public.

The CSX team is working diligently to restore operations safely and efficiently. However, the time frame for complete restoration remains uncertain. We understand the inconvenience this may cause, and we appreciate your understanding and patience during this period.

CSX is committed to keeping you updated and will continue to share information as it becomes available.

Our Customer Solutions team is available to provide specific details and answer any questions related to shipments. You can reach them at 1-877-ShipCSX (1-877-744-7279). For Carload assistance, select option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, select 2 from the sub menu and then 2, 2 to converse with a representative. You may also submit a Shipment Problem Resolution request via www.shipcsx.com.